I don't know about you, but I am tired of hearing about all the challenges being faced by the airlines. I know they are dealing with high fuel prices, but so is almost every other business.
They are responsible for the vast majority of their own problems. Some basic process improvement and a dose of normal everyday customer service would make a significant improvement to their bottom line.
Several months ago, I booked a one way flight on Mesa Air to Harrison, Arkansas to join the rest of my family in Branson. The kids are there at camp and my wife and I were planning on spending a few days together before picking them up. This evening (two days before my scheduled departure) I happened to call and confirm my flight. When the reservations agent looked into my flight she informed me that as of the end of June, they were no longer flying to this city.
When were they going to let me know???? Both my email address and phone number are on my reservation. If I had not called, they would have let me show up at the airport to find out my flight did not exist. At this late date, the price for flights to other area airports is outrageous.
Airlines: Stop complaining and fix your own problems! Business is tough, but if you treat your customers like you would expect to be treated, you will have a much higher chance at long term success.
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