Customer Service Tip of the Day: Tuesday April 19

Customer Service Tip of the Day: Relationship skills are critical to your success! 85% of all employees who lose their jobs do so because they cannot get along with the customer, leader, or co-worker. Only 15% are terminated because they could not do the job. Too bad we finally get good at relationships when it is time to retire.

Customer Service Tip of the Day: Monday, April 18

Customer Service Tip of the Day: A customer does not want to, nor should they have to, understand the structure of your organization in order to do business with you. It is anyone's job who is approached by a customer to get them to the right place. Never say: "It's not my job."